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 FAQ 

​How Do I Place An Order?​

Stock availability



Payment & Shipping. Click & Drop : FREE UK delivery over £50 or £3.95, 1-2 working days. 

 

Express next day Delivery UK. If you order by 2pm, Monday to Friday, you will receive your goods the next working day.

Standard Delivery Europe

Our Standard European Delivery can take up to 6-8 days to arrive. 

Standard Delivery Rest of World.

Our Rest of the world deliveries can take up to 10 to 12 business days to arrive. We dispatch orders from Monday to Friday with attention to dispatch orders on the same day. Not including Saturday or Sunday or Bank Holidays.

We do endeavour to get a signed delivery of goods received. Unless the customer gives a specific instruction,

Secure Ordering & Payment Options.



Returns & Refunds

All returnable items can be returned within within 14 days of receipt. Return policy must incorporate the following criteria faulty items damaged or soiled upon arrival. Items received in the incorrect size/colour unwashed, unworn, and unused items that have not met your expectations within 14 days of receiving.

HOW TO RETURN TO US:

1. Send the unused item ensuring all labels are attached.

2. Complete the Return form, telling us whether you want an exchange or refund. Put it inside your parcel.

3. Post it back to us at: casualgear.co.uk, 3rd Floor, 86-90 Paul Street, London EC2A 4NE. The customer pays for the cost of the return.

Returns will be processed within 5- 7 days. Exchange only apply to the same item in a different size or colour.

casualgear.co.uk,  reserves the right to refuse any return if any of the above conditions are not adhered to.

 

Thank you for shopping with us!

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